FREQUENTLY ASKED QUESTIONS

1Q : IS THE AGE REQUIREMENT TO BOOK?
A : YOU MUST BE 21 OR OLDER, ANY ONE ELSE MUST BE ACCOMPANIED BY A PARENT, SHOULD A GROUP MISREPRESENT THEMSELVES, THEY WILL BE EVICTED IMMEDIATELY, WITHOUT A REFUND.
2Q : WHAT TIME IS CHECK IN?
A : CHECK IN IS AT 4:00 PM, THIS GIVES OUR CLEANERS ENOUGH TIME TO GET THE HOME READY FOR YOUR ARRIVAL.
3Q : CAN I CHECK IN EARLY?
A :YOU MAY CONTACT US 24 HOURS PRIOR YOUR ARRIVAL AT DREAMS.RESERVATION@GMAIL.COM TO REQUEST AN EARLY CHECK IN (THIS REQUEST IS APPROVED UPON AVAILABILITY & THERE IS A FEE OF $45.00)
4Q : WHAT TIME IS CHECKOUT?
A : CHECK OUT IS AT 10:00 AM. PLEASE NOTE YOU MUST CONTACT MANAGEMENT TO ARRANGE LATE CHECKOUT (UPON AVAILABILITY, AT A FEE OF $45.00) WE ASK THAT ALL HOMES BE VACANT BY 10:00 AM SO CLEANERS CAN GET READY FOR NEXT ARRIVAL.
5Q : HOW CAN I CHECK IN?
A : ONCE YOUR BOOKING HAS BEEN FULLY PAID YOU WILL RECEIVE FINAL CONFIRMATION WHICH WILL INCLUDE THE PHYSICAL ADDRESS, CHECK IN PROCEDURE & LOCK BOX OR KEYPAD CODE TO YOUR RENTAL PROPERTY.
6Q : DO YOU CHARGE SECURITY DEPOSIT?
A : WE DO TAKE A ONE NIGHT DEPOSIT, NOTE: DEPOSIT GOES TOWARDS FINAL BALANCE DUE. GROUPS & INTERNS ARE REQUIRED TO MAKE A DEPOSIT, WHICH WILL BE RETURNED UPON YOUR DEPARTURE & INSPECTION OF HOME.
7Q : WHAT CAN I EXPECT THE WEATHER TO BE LIKE?
A : CENTRAL FLORIDA HAS VERY UNUSUAL WEATHER PATTERNS THAT CAN RANGE FROM SUNNY, TO THUNDERSTORM, ALL WITHIN THE HOUR. MOST STORMS ARE FAST MOVING, AND WILL ONLY SLIGHTLY HAMPER YOUR DAY OF FUN. IN SUMMER MONTHS YOU CAN EXPECT THE TEMPERATURES TO BE IN THE MID TO HIGH 90’s. THE HUMIDITY IS HIGH, SO MAKE SURE TO DRINK A LOT OF WATER TO KEEP HYDRATED.
8Q : HOW CLOSE ARE YOU FROM DISNEY?
A : OUR PROPERTIES ARE ABOUT 6 MILES FROM DISNEY'S MAINGATE.
9Q : ARE YOUR PROPERTIES NON SMOKING?
A : YES ALL OF OUR PROPERTIES ARE NON SMOKING. OUTDOOR SMOKING IS PERMITTED.
10Q : ARE YOU PET FRIENDLY?
A : UNFORTUNATELY WE DO NOT HAVE ANY PET FRIENDLY HOMES.
11Q : ARE RV'S, TRAILER OR BUSES PERMITTED?
A : UNFORTUNTELY WE CANNOT PERMIT PARKING FOR THESE TYPE OF VEHICLES.
12Q : WILL OUR RENTAL BE CLEANED DAILY?
A : RENTALS ARE CLEANED PRIOR ARRIVAL & AFTER DEPARTURE. MAY YOU WISH TO SCHEDULE A MID CLEAN WE MAY DO SO, PLEASE CONTACT MANAGEMENT. (FEES APPLY)
13Q : WHAT IS PROVIDED IN RENTAL?
A : ALL RENTALS ARE SELF CATERING. THERE WILL BE (1) TOILET TISSUE PER BATHROOM, (1) ROLL PAPER TOWELS, (1) SOAP PER BATHROOM, (1) DISHWASHER TABLET & (1) LAUNDRY DETERGENT TABLET, (1) TRASH BAG PER BIN WE DO HAVE PACKAGES YOU MAY PURCHASE MAY YOU NEED ADDITIONAL TOILETRIES. ALL RENTALS WILL HAVE TOWELS & LINENS AS WELL AS ALL COOKING UTENSILS. A WASHER AND DRYER ARE ALSO AVAILABLE WITHIN HOME. FREE WIFI, CABLE AND PARKING.
14Q: ARE THE HOME WHEEL CHAIR ACCESSIBLE?
A: YES, SOME OF OUR HOMES ARE WHEEL CHAIR ACCESSIBLE, PLEASE CONTACT US TO ENSURE THE HOME YOU BOOKED IS THE CORRECT ONE FOR ACCESSIBILITY.
15Q : WILL WE HAVE ACCESS TO AMENTITIES?
A : YES, ALL OF OUR GUEST ARE WELCOMED TO USE RESORT AMENTITIES.
16Q : WHAT IS YOUR CANCELLATION POLICY?
A : ALL RESERVATIONS WILL RESULT IN LOSS OF THE DEPOSIT. b.) IF YOU GIVE US 1 MONTH'S NOTICE PRIOR YOUR ARRIVAL, A FULL REFUND WILL BE GIVEN (EXCLUDING DEPOSIT) c.) IF NOTICE IS 14 PRIOR ARRIVAL A 50% REFUND WILL BE GIVEN (EXCLUDING DEPOSIT)) d.) LESS THAN 7 DAY'S PRIOR ARRIVAL NO REFUND WILL BE GIVEN. THERE WILL BE NO REFUND FOR EARLY DEPARTURE IF YOU WISH TO CHANGE YOUR DATES FROM ORIGINAL GIVEN (SUBJECT TO AVAILABILITY),THIS IS NOT A PROBLEM FIRST CHANGE WILL BE FREE. ANY SUBSEQUENT CHANGES WILL BE $40.
 
 
PRIVACY POLICY/ TERMS & CONDITIONS
 
 

What information do we collect?

We collect information from you when you join our email list, place an welcome pack order, or fill out an inquiry form. When inquiring on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: To personalize your experience. Your information helps us to better respond to your individual needs. To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you. To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs. To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature To send periodic emails. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties any of your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

No liability is accepted by the owner or Management Company whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of the use of the vacation home or pool. This waiver extends to people visiting the vacation home as guests of the client(s). By using our site, you consent to our privacy policy.
 
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