A : YOU MUST BE 21 OR OLDER, ANY ONE ELSE MUST BE ACCOMPANIED BY A PARENT, SHOULD A GROUP MISREPRESENT THEMSELVES, THEY WILL BE EVICTED IMMEDIATELY, WITHOUT A REFUND.
A : CHECK IN IS AT 4:00 PM, THIS GIVES OUR CLEANERS ENOUGH TIME TO GET THE HOME READY FOR YOUR ARRIVAL.
A :YOU MAY CONTACT US 24 HOURS PRIOR YOUR ARRIVAL AT [email protected] TO REQUEST AN EARLY CHECK IN (THIS REQUEST IS APPROVED UPON AVAILABILITY & THERE IS A FEE OF $45.00)
A : CHECK OUT IS AT 10:00 AM. PLEASE NOTE YOU MUST CONTACT MANAGEMENT TO ARRANGE LATE CHECKOUT (UPON AVAILABILITY, AT A FEE OF $45.00) WE ASK THAT ALL HOMES BE VACANT BY 10:00 AM SO CLEANERS CAN GET READY FOR NEXT ARRIVAL.
A : ONCE YOUR BOOKING HAS BEEN FULLY PAID YOU WILL RECEIVE FINAL CONFIRMATION WHICH WILL INCLUDE THE PHYSICAL ADDRESS, CHECK IN PROCEDURE & LOCK BOX OR KEYPAD CODE TO YOUR RENTAL PROPERTY.
A : WE DO TAKE A ONE NIGHT DEPOSIT, NOTE: DEPOSIT GOES TOWARDS FINAL BALANCE DUE. GROUPS & INTERNS ARE REQUIRED TO MAKE A DEPOSIT, WHICH WILL BE RETURNED UPON YOUR DEPARTURE & INSPECTION OF HOME.
A : CENTRAL FLORIDA HAS VERY UNUSUAL WEATHER PATTERNS THAT CAN RANGE FROM SUNNY, TO THUNDERSTORM, ALL WITHIN THE HOUR. MOST STORMS ARE FAST MOVING, AND WILL ONLY SLIGHTLY HAMPER YOUR DAY OF FUN. IN SUMMER MONTHS YOU CAN EXPECT THE TEMPERATURES TO BE IN THE MID TO HIGH 90’s. THE HUMIDITY IS HIGH, SO MAKE SURE TO DRINK A LOT OF WATER TO KEEP HYDRATED.
A : OUR PROPERTIES ARE ABOUT 6 MILES FROM DISNEY’S MAINGATE.
A : YES ALL OF OUR PROPERTIES ARE NON SMOKING. OUTDOOR SMOKING IS PERMITTED.
A : UNFORTUNATELY WE DO NOT HAVE ANY PET FRIENDLY HOMES.
A : UNFORTUNTELY WE CANNOT PERMIT PARKING FOR THESE TYPE OF VEHICLES.
A : RENTALS ARE CLEANED PRIOR ARRIVAL & AFTER DEPARTURE. MAY YOU WISH TO SCHEDULE A MID CLEAN WE MAY DO SO, PLEASE CONTACT MANAGEMENT. (FEES APPLY)
A : ALL RENTALS ARE SELF CATERING. THERE WILL BE (1) TOILET TISSUE PER BATHROOM, (1) ROLL PAPER TOWELS, (1) SOAP PER BATHROOM, (1) DISHWASHER TABLET & (1) LAUNDRY DETERGENT TABLET, (1) TRASH BAG PER BIN WE DO HAVE PACKAGES YOU MAY PURCHASE MAY YOU NEED ADDITIONAL TOILETRIES. ALL RENTALS WILL HAVE TOWELS & LINENS AS WELL AS ALL COOKING UTENSILS. A WASHER AND DRYER ARE ALSO AVAILABLE WITHIN HOME. FREE WIFI, CABLE AND PARKING.
A: YES, SOME OF OUR HOMES ARE WHEEL CHAIR ACCESSIBLE, PLEASE CONTACT US TO ENSURE THE HOME YOU BOOKED IS THE CORRECT ONE FOR ACCESSIBILITY.
A : YES, ALL OF OUR GUEST ARE WELCOMED TO USE RESORT AMENTITIES.
A : ALL RESERVATIONS WILL RESULT IN LOSS OF THE DEPOSIT. b.) IF YOU GIVE US 1 MONTH’S NOTICE PRIOR YOUR ARRIVAL, A FULL REFUND WILL BE GIVEN (EXCLUDING DEPOSIT) c.) IF NOTICE IS 14 PRIOR ARRIVAL A 50% REFUND WILL BE GIVEN (EXCLUDING DEPOSIT)) d.) LESS THAN 7 DAY’S PRIOR ARRIVAL NO REFUND WILL BE GIVEN. THERE WILL BE NO REFUND FOR EARLY DEPARTURE IF YOU WISH TO CHANGE YOUR DATES FROM ORIGINAL GIVEN (SUBJECT TO AVAILABILITY),THIS IS NOT A PROBLEM FIRST CHANGE WILL BE FREE. ANY SUBSEQUENT CHANGES WILL BE $40.
